Remote Customer service Jobs · Analytical Skills

As the primary subject-matter expert for T&S within our Community Support organization, you’ll oversee the daily review and enforcement of safety policies, Community Guidelines and Terms & Conditions. You will be heavily involved in privacy regulations, including data requests and all GDPR-related cases. Your core areas of responsibility will include incident response, safety monitoring, quality assurance, along with policy enforcement across the entirety of our community.

We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You’ll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center. Responsibilities include helping manage and providing technical guidance through the implementation of new client Web sites, continually updating sites as requirements change, and testing client sites for quality assurance.

The Account Manager will proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values. This position is remote in Ontario, Canada and requires effective client relationship management, identifying client issues, and coordinating with internal departments to provide solutions. The Account Manager will also work cross-functionally to execute client strategies and conduct periodic account reviews.

You will play a crucial role in supporting customer inquiries. You will answer customer inquiries via live chats and emails providing accurate information about the products of the company. Resolve cases in timely and professional manner and achieve quality and productivity targets.

The Admissions Specialist I fields admissions inquiries and serves as the front door for families seeking care with Equip. The role requires strong communication and relationship skills and a can-do attitude. The Admissions Specialist I is passionate about evidence-based care and enjoys learning and growing as a team.

The Customer Success Advocate serves as a primary point of contact with RoadRunner's customers. You will work closely with customers to promote retention, loyalty, and growth opportunities, working to ensure overall satisfaction with the services they receive and to improve upon areas of dissatisfaction. This position is responsible for managing multiple projects simultaneously and acting as a vital bridge between RoadRunner's customers and internal operating departments.

Your mission will be to serve customers with operational excellence, ensuring quick and adequate resolution, preserving the quality of service and collaborating with internal teams to improve processes and metrics. You will be responsible for end-to-end service, ensuring quick, clear and empathetic resolutions for each request from our customers through the integrated channels of our platform.

Brightspeed is looking for a driven, creative, and energetic professional to join our team as a Customer Success Representative. You will ensure our largest customers are wildly successful by leveraging their current Brightspeed solutions, monitoring early indicators of customer health, addressing concerns proactively, and helping them better use our technology to meet their corporate goals. You will also identify potential up-sell and cross-sell opportunities and engage sales accordingly.