As a Customer Service Advisor you will be the first point of contact for customer inquiries, providing accurate, timely, complete, and consistent global customer support. You will handle telephone inquiries, email requests, and web-based inquiries from customers, ensuring the best possible customer experience and maintaining high levels of customer satisfaction.
The Spectra Client Manager will lead strategic relationships and drive client success across the Spectra platform. You'll serve as the subject matter expert to assigned clients, ensuring seamless onboarding, ongoing support, and long-term satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of client needs, and the ability to translate business objectives into actionable solutions.
As a Customer Service Rep II, you will process death claims, payout and modify future payments by responding to annuitant inquiries via mail, fax, or telephone, requiring direct interaction and follow-up on missing information. This role offers an opportunity for career growth in a financial industry providing financial security, where you'll handle customer service requests and prioritize tasks efficiently.
In this role, you'll engineer long-term value by developing a deep understanding of client business priorities, goals, and risks while crafting business-aligned success plans that drive maturity and ROI. You will connect the dots between product capabilities and district needs, presenting bold but grounded paths forward and proving and growing value through data and storytelling.
Join Certify as a Client Success Manager (CSM) to drive client satisfaction, retention, and growth in a fast-paced, dynamic environment. You’ll orchestrate complex client projects, navigate ambiguity with confidence, and build strong relationships with enterprise clients to transform challenges into successes. You’ll excel at managing multiple high-stakes accounts, leveraging data-driven insights, driving client expansion opportunities, and collaborating across teams to deliver exceptional client experiences.